Cancellation Policy

You can cancel your order before it is dispatched (typically within 12–18 hours of placing it). To cancel, email support@aromi.co.in or call us at +91 7856917258 with your Order ID. Cancellations before dispatch receive a full refund within 5–7 business days.

Once your order has been dispatched, it cannot be cancelled. If you no longer want the item, please refuse delivery or initiate a return once it arrives. Return shipping is free and a refund will be issued after inspection.

1. Email support@aromi.co.in with your Order ID and subject "Order Cancellation"
2. Or call us at +91 7856917258 (Mon–Sun, 10AM–7PM)
3. Cancellations are confirmed via email within 2 hours
4. Refunds are processed within 5–7 business days

AROMI reserves the right to cancel any order due to: product unavailability, pricing errors, suspected fraudulent activity, or force majeure events. In such cases, we will notify you immediately and issue a full refund.

For Cash on Delivery orders, simply refuse delivery if you wish to cancel after dispatch. No refund is processed for COD cancellations before dispatch (since no payment was made). Contact us to mark the order as cancelled to avoid any penalties.